Delivery Policy for Nathaasya Jewellers
At Nathaasya Jewellers, we are committed to providing a seamless and secure shopping experience for your gold jewellery needs. Below is our detailed delivery policy to ensure your order reaches you in the most efficient and timely manner.
1. Order Processing Time
- Processing Time: Orders placed on our online platform are typically processed within 1-2 business days after confirmation of payment.
- Custom Orders: If your order involves personalized or custom-made jewellery, the processing time may take 3-5 business days depending on design complexity and material availability.
2. Shipping Methods
- We offer two shipping options for our customers:
- Standard Shipping: Typically delivered within 3-5 business days within Malaysia, depending on the destination.
- Express Shipping: Delivered within 1-2 business days to major cities in Malaysia. (Additional charges apply).
Note: During peak shopping seasons (festivals, holidays, sales), shipping times may be slightly longer due to high order volumes.
3. Delivery Charges
- Delivery charges for international shipments will be calculated at checkout based on the destination and weight of the package.
4. Shipping Locations
- Domestic Shipping: We deliver to all cities and towns within Malaysia, including Peninsular Malaysia and East Malaysia (Sabah and Sarawak).
- International Shipping: We also offer international shipping to selected countries. For international destinations, shipping costs and delivery times will vary depending on the location. Please check if your country is eligible at checkout.
5. Packaging
- All jewellery items will be securely packaged in tamper-proof, protective packaging to ensure they reach you in perfect condition.
- Each order includes a certificate of authenticity and other necessary documentation confirming the purity and quality of the gold.
6. Tracking Your Order
- Once your order is dispatched, you will receive an email notification with tracking information.
- You can track your shipment directly via the courier's website or by contacting our customer service team for assistance.
7. Delivery Confirmation
- A signature may be required upon delivery to confirm that the goods have been received in good condition.
- If you are unavailable to receive the delivery, the courier will attempt redelivery or may hold your package at the nearest courier office for collection.
8. Delivery Issues or Delays
- If you experience any delays or issues with your delivery, please contact us immediately at info@nathaasyajewellers.com. We will coordinate with our shipping partners to resolve the issue as quickly as possible.
- We are not responsible for any delays caused by unforeseen circumstances, such as weather conditions, customs clearance, or courier delays.
9. Returns & Exchanges
- Due to the nature of gold jewellery, we do not accept returns or exchanges unless the item is faulty, damaged during transit, or there was an error in order fulfillment.
- If your item arrives damaged or incorrect, please contact our customer support team within 3 days of receiving your order, and we will arrange for a replacement or refund.
10. International Shipping & Customs Duties
- For international orders, customers are responsible for any additional customs duties, taxes, or fees imposed by the destination country.
- Nathaasya Jewellers is not liable for any customs delays or issues once the package leaves Malaysia.
11. Delivery timelines vary depending on the type of product purchased
- Limited Edition and Special Edition Products: Estimated delivery time is 10 to 14 working days.
- Charms and Beads: Estimated delivery time is 7 to 10 working days.
Please note that working days exclude weekends and public holidays. While we strive to meet the stated delivery timeframes, delays may occasionally occur due to unforeseen circumstances. We will notify you promptly in such cases and make every effort to ensure timely delivery.
12. Contact Us
- If you have any questions, concerns, or need assistance, feel free to reach out to our customer support team:
Thank you for choosing Nathaasya Jewellers. We are dedicated to offering you the finest gold jewellery and providing exceptional customer service.
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