At Nathaasya Jewellers, we strive to ensure you are satisfied with your purchase. However, if you change your mind or need to cancel your order, we have outlined our cancellation policy below to help guide you through the process.

1. Cancellation of Orders

• Before Shipment: You may cancel your order within 24 hours of placing the order if the item has not yet been dispatched. Please contact us immediately via email at info@nathaasyajewellers.com or phone at +6016-9033009 to request a cancellation.

• After Shipment: Once an order has been shipped, it cannot be cancelled. If you wish to cancel the order after it has been dispatched, please refer to our Returns & Exchanges Policy below.

2. How to Cancel Your Order

• If your order has not been shipped, please notify us as soon as possible. You can cancel your order by:
  • Email: Send an email to info@nathaasyajewellers.com with your order number and request for cancellation.
  • Phone: Call +6016-9033009 to speak with our customer service team for immediate assistance.
• We will review your cancellation request and confirm if your order can be cancelled. Once confirmed, we will send you a cancellation confirmation.

3. Refund Process

• If your order is cancelled within 24 hours and the payment has already been processed, we will initiate a refund to your original payment method.
  • Refund Time: The refund process may take 5-7 business days to reflect in your account, depending on the payment provider or bank used.
  • If the cancellation request is made after shipment, or if the product is already in transit, please refer to our Returns & Exchanges Policy for further assistance.

4. Non-Cancellable Items

• Custom/Personalized Jewellery: Orders for customized or personalized jewellery are not eligible for cancellation once the order is confirmed and production has started.
• Discounted or Sale Items: Orders placed during promotional events or on discounted items may not be eligible for cancellation, depending on the terms of the promotion.

5. Cancellation Due to Unforeseen Circumstances

• In the rare event of an issue such as stock unavailability or any unforeseen circumstances preventing us from fulfilling your order, we will contact you immediately and offer a full refund or an alternative solution.

6. Contact Us for Cancellation Requests

• For cancellation requests or inquiries, please contact us via:
  • Email: info@nathaasyajewellers.com
  • Phone: +6016-9033009 (Available during business hours)
  • Website: www.nathaasyajewellers.com

Thank you for shopping with Nathaasya Jewellers. We are dedicated to providing you with high-quality gold jewellery and excellent customer service.

This cancellation policy can be adjusted based on the company’s specific requirements or operational needs. Let me know if you need further changes!